Voipack VBP Web Call Solution
Internet has become a big stage for new applications. With e-commerce dominates the
future trend of business transactions, businesses must get exposures and visibilities by
building their own websites to promote themselves. The need to obtain “real”
customers and secure “solid” sale, is a challenge to the businesses who are investing
their marketing budgets. Voipack Corporation has Webcall800 Solution, providing the
following benefits:
1. Low Barrier of Entry: There’s no need to invest new equipment or system, instead, it
maximizes the utilization of the company's existing investments. It's an added value to
the business' network investment.
2. Fast and Convenient Connection: The potential customer surfs the company’s
website, with one click by the mouse on the company's web page, an agent will call the
customer right away, without the customer using the telephone to make the call;
3. Comprehensive Functions: powerful call management capabilities ensure call captures
and monitoring.
4. Easy to Deploy: user-friendly interface for administrator and maintenance.
5. Great Voice Quality
6. Great Customer Service Tool
Web call provides people who browse through a company website free call consultation
service like the traditional 800 service. Although Webcall800 uses PSTN to initiate calls
connecting the customer and the in-house agent, there are two PSTN calls originated at
the same time. Voipack's VBP VoIP Web Call Solution, while maintaining the ease and
convenience with all other benefits, provides an even better cost saving solution--the
Full VoIP Web Call Solution.
Full VoIP Web Call Solution will save the business one-half of the phone costs, since the
in house agent is connected to the IP phone (or VoIP gateway). The IP phone where
the agent is seated is connected to the internet and registered on the Webcall800
platform. When the customer calls in, there is only one PSTN call. This solution not only
saves significant telephone costs, also frees up the PSTN resources for more customers.
Bundle the VoIP Web Call Solution with the VBP, assures communication efficiency,
saves costs, can realize more profits for the businesses.
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