■ WebCall800 Solution

Introduction： [TOP]
WebCall800, a kind of 800 free call service aimed for calls originated via web, is a real-
time online customer service system based on NGN. It provides web viewers with free call
consulting service to enterprises, guarantees enterprises better communication with
their customers on web basis, brings more marketing opportunities, and builds up
reputation for enterprises.
Target User: The enterprises and individuals who run websites and desire to offer call
consulting service for viewers of their website and their potential clients.
 
 
Usage： [TOP]
1. Web page viewer: No client end software and controller or otherwise is needed.
(1) Fill in your telephone number for contact following the prompts given via WebCall800
interface.
(2) Click the button for call connecting to submit the telephone number.
(3) The telephone rings immediately. Pick up the phone.
(4) Talk with the customer service person of the website to get the information you
want.
2. Website: Application procedures for WebCall800 service (free of charge at present)
(1) The user (usually the owner of website) submits service application online by logging
into www.voipack.com;
(2) An account number (a WebCall800 number) will be automatically distributed to the
user;
(3) The user logs into “User Management System” to make agent setting.
(4) Voipack helps users to install a call connection on their websites
(5) WebCall800 service is successfully applied.
　　　
 
Distinction between WebCall800 and legacy 800 call [TOP]
Legacy 800 call, also called as “Collect Call”, is a call service designed for enterprises
and organizations of financial, securities, communications industry and post offices. 800
call service is widely acknowledged as an effective approach to strengthening customer
communication and improving service quality, however, its extortionate ownership cost
excludes many of SMEs (Small and Medium Enterprise) from the user group. Moreover,
the mobile user cannot enjoy free 800 call service, which, to a large extent, also limits
the development and marketing of legacy 800 call service.
The difference between WebCall800 and legacy 800 call is that WebCall800 is a new
type of collect call provided for enterprise users on web basis. It incorporates the
functionalities of websites, instant communication tools, call center and the idea of
legacy 800 call to provide call consultation and order placing service for customer service
persons of enterprise websites via WebCall800 portal. WebCall800 service is more
simple and convenient in use and also much cheaper than legacy 800 call, compared
with legacy 800 call, eliminating high operating cost for enterprises.
Benefits [TOP]
1. Existing investment protection------In case of enterprises carrying out business plan
via websites, WebCall800 creates a brand new online service model which promotes the
inter- communication between web page viewers and enterprises and enhances the
efficiency of the websites, making websites a real business inviting portal for
enterprises.
2. Reduced operating cost------WebCall800 application saves a big bill for enterprises
and reduces the operating cost for customer service center. It also betters customer
service and promotes reputation of enterprises.
3. Standard outsourcing------All that the enterprise user shall prepare is an enterprise
website and a dedicated service hotline, and the left will be done by us. Our
professional technician will establish the call connection on your web page and no
technical investment is needed.
4. Web-based management------Web-based management makes it rather simple and
practical to implement WebCall800 service management. No professional IT engineer or
technician is needed, the enterprise user can easily implement the configuration and
management for WebCall800 via web.
5. Phone-to-Phone communication-----Webcall800 provides highly reliable legacy Phone-
to-Phone communication service. The web viewer who uses WebCall800 can talk with
customer service person as long as he fills in his telephone number and submits it
through Internet. He neither needs to care about microphone or the intervention of
software downloading, nor needs to remember the telephone number of customer 　
service center.
6. Enhanced sales efficiency------WebCall 800 extends online operation to telephone
communication, minimizes the virtual nature of E-business, remaining traditional
business negotiation format, and solidifies customer confidence; Moreover, the free call
makes the customer willing to have further communication with customer service
person, which gives the customer service person enough time to make product and 　
service introduction to customers, thus enhancing the sales efficiency.
7. Rich and Featured Functionality------WebCall800 provides abundant call processing
functions, such as ACD, Call Forward on Busy, Call Transfer, etc, which minimizes missed
calls from customer and ensures the recording of the web calls at non business time.