■ V M S
Voipack Message Server (VMS) provides Auto Attendant (AA), Voice Mail (VM), Interactive
Voice Response (IVR) and information distribution service through intimate user
interaction. VMS enhances quality of business telephone service, improves work
productivity and consumer satisfaction. VMS application in IP-Centrex enriches service
content, secures customer loyalty, promotes brand recognition and increases revenue
and profit. In the past, it requires huge investment to establish an IVR system, whereas
new service and content is relatively difficult and time consuming. Through VMS, service
providers can quickly launch new services and save big in equipment expenditure.
 
■Product Features
[Auto Attendant (AA)]
·Answer incoming calls automatically
· Use default script or create your own
· Handle the unattended calls due to busy，no-answer，wrong number，do-not-disturb
and out-of-service .
 
[Voice Mail (VM)]
·callers can leave voice messages to the unavailable callees.
· Voice messages can be repeated or edited before delivered .
·Voice messages can be retrieved by phone or by web browser.
·Voice messages can be retrieved by sequences or by selection.
·Voice messages can be saved or deleted.
·Voice messages can be saved or deleted.
·Administrator can set the message size, mail box size, and clean the mailbox.
 
[Interactive Voice Response(IVR)]
·API provided by IVR helps enterprise implement Call Center applications.
·Voice messages can be repeated or edited before delivered.
 
[Voice Prompt Menu Creation]
·Voice script can be self-recorded or be imported from professional house.
·Tools are provided for voice recording and editing.
· Menu is defined through GUI .
· Menu can be defined to switch modes between business day and holiday .
· Flow chart editing tool makes menu easy to create and modify .
· Menu can be verified by the system to ensure correct sequences .
· Menu can be simulated before put into action .

 

[Virtual Hosting]

·One single VMS can be shared among multiple organizations that are constrained by
distance via Internet. An enterprise can use a VMS to serve headquarter and remote

branch offices. A service provider can use a VMS to serve multiple enterprises and

enable the global virtual office services.

·Each enterprise or organization can have its own AA, VM menu and voice script.
 

Voipack offers one hardware model, VSM9000, for running VSS, which can also run on

other 3rd party PC servers:
 
Hardware model
Specifications
VSM9000
1.2GHz , 512MB RAM , 80G-HD

　

 
 
 

　


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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